Reporting Maintenance Townsville information for tenants renting through Lynham & Co Real Estate, including how to report repairs, emergency maintenance and after-hours issues.
Reporting Maintenance
If something needs repair at your rental property, it is important to report it as soon as practical. Clear maintenance information helps our property management team understand the issue and arrange the right next step.
Lynham & Co uses the Tapi maintenance system and Concierge platform to help tenants lodge and manage maintenance requests online.
How to report general repairs
Maintenance requests should be lodged through the maintenance request process so the details can be reviewed, tracked and managed properly.
Report issues early
Do not wait for a routine inspection if something requires attention. Early reporting can help prevent further damage.
Include photos
Photos help show the issue clearly and may assist trades in understanding what needs to be reviewed before attending.
Explain the location
Provide clear details about where the issue is located, including the room, area or appliance involved.
Provide access details
Include helpful access notes, pets on site, gate details or tenant availability where appropriate.
Maintenance requests through Concierge
Our maintenance request page uses Concierge to help tenants lodge maintenance clearly online. This process helps collect the right information from the beginning, including details, photos and property information.
- Use the maintenance request page to lodge the issue.
- Provide clear details and upload photos where possible.
- Include access notes or tenant availability if helpful.
- Emergency matters should be reported first and then followed by a phone call.
- Trades may contact tenants directly regarding access arrangements.
Emergency repairs
Emergency repairs are generally issues that may cause injury, make the property unsafe or insecure, create serious damage, or seriously affect essential services. If the matter is an emergency, please lodge the maintenance request first, then contact our office immediately.
- Burst or broken water pipes.
- Blocked or broken toilet where another toilet is not available.
- Serious roof leak or gas leak.
- Dangerous electrical fault or exposed live wiring.
- Flooding or serious storm damage.
- Failure of electricity, gas or water supply.
- Failure of essential cooking or water appliances.
- Hot water service failure on weekends or long weekends.
- Damage making the property unsafe or insecure.
- Faults likely to injure a person or cause serious inconvenience.
After-hours emergency repairs
If an emergency repair is required outside office hours, please report the issue through the maintenance request process first and then phone our office on 0447 250 015.
This number should only be used for genuine emergency repairs. General maintenance should be lodged through the normal maintenance request process and will be reviewed during business hours.
Maintenance tips for tenants
A few simple steps can help maintenance issues be reviewed more efficiently and reduce delays.
Before lodging a request
- Check whether the issue is urgent or general.
- Take clear photos where possible.
- Write down when the issue started.
- Explain the issue clearly.
- Advise if the problem is getting worse.
Access and trades
- Provide access instructions if needed.
- Advise if pets are at the property.
- Answer trade contact calls where possible.
- Advise if certain times are unsuitable.
- Keep the affected area accessible.
General property care
- Do not attempt unsafe DIY repairs.
- Clean air-conditioning filters regularly.
- Report leaks as early as possible.
- Keep drains clear of unsuitable items.
- Never interfere with smoke alarms.
Lost keys and lockouts
Lockouts and misplaced keys are a common tenant enquiry and are managed differently from standard maintenance.
During business hours
If keys are misplaced during business hours, contact our office to check whether an office set is available.
After hours
If locked out after hours, tenants may need to contact a locksmith. This is generally at the tenant’s cost.
Security concerns
If keys are lost in circumstances creating a security concern, please contact our office so the matter can be reviewed.
Avoid forcing entry
Please do not attempt to force entry into the property, as this may cause additional damage.
This page is general information only. For current Queensland tenancy guidance relating to repairs and maintenance, tenants can refer to the Residential Tenancies Authority Queensland.
Helpful tenant links
Additional tenant resources relating to maintenance, inspections and tenancy information.
Maintenance Request
Use the maintenance request page to lodge repairs and provide details through the Concierge maintenance process.
Submit maintenance request
Routine Inspections
Routine inspections can help identify maintenance issues and keep property owners informed about property condition.
View inspection information
Tenant Information Hub
View additional tenant resources relating to applications, moving in, maintenance, inspections and vacating.
View tenant informationNeed to report maintenance?
Lodge the issue through our maintenance request page. If the matter is an emergency, report it first and then contact our office immediately.